Get help with your Spree store by choosing from three different levels of support.
Do you have more questions? Contact us and we'll be happy to help.
Community
Spree is 100% Open Source and so all of our users automatically benefit from being part of our strong community. Everyone can ask questions using our mailing list and dedicated IRC chat room. You are encouraged to share your issues with other community members and to help each other solve common problems.
- Online documentation
- Community mailing list
- Freenode IRC channel
Standard
This is a paid support package for stores that require timely access to the Spree support team. With this package you receive expedited response times for bug reports and critical patches. You can also receive answers to general questions about Spree and our officially supported extensions.
- Online documentation
- Community mailing list
- Freenode IRC channel
- Email Ticket Support
- Phone Support
M-F (08:00 - 17:00 ET) - Response Time (P1)
4 business hours - Response Time (P2-P4)
24 business hours
Premium
Choose our most comprehensive paid support package if your online store requires the highest level of support. With this option you have access to 24x7x365 phone support and you qualify for incident investigation where we review your server logs, source code, and server metrics for P1 and P2 issues.
- Online documentation
- Community mailing list
- Freenode IRC channel
- Email Ticket Support
- Phone Support
M-F (08:00 - 17:00 ET) - Response Time (P1)
4 business hours - Response Time (P2-P4)
24 business hours - Incident Investigation